Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Solution Guarantee

  • Our tech help Dept is on duty day and night to reply to each of your assistance inquiries. Every single ticket you submit to us will be taken care of within no more than one hour. If your issue demands the assistance of one of our administrators, we are going to send the ticket to the person on duty and will let you know that the problem is under control.

  • Top quality support service
  • Professional Customer Support Service

  • Our technical help and support staff is going to be on shift for you 24x7x365 to to respond to all assistance request tickets that you send. We offer customer support for all software that are pre–installed on your server. These include our custom created Control Panel, the chosen Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • An in–depth and frequently updated collection of articles is integrated into our custom–built Control Panel. It gives you quick tips about how to carry out all the primary web site control duties. The Help section presents extensive how to articles and step–by–step video training. You can gain access to the Help area by clicking on the Help or Video buttons in the right part of each Control Panel section.