Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help section integrated into our Control Panel features a selection of help articles and regularly asked questions. Aimed at resolving any common problem that you might possibly face, they are compiled by our support team of skillful techs.

  • Top quality support service

  • Educational Videos

  • For people who’d like to discover how to rectify a typically encountered issue by watching a video lesson, we’ve added a compilation of video tutorials to our Control Panel. All the educational video clips are short and easy to follow. They offer visual demonstrations of various website management operations.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 client support service and come with a 60–minute ticket response guarantee. Our competent tech support engineers will be at your disposal 24–7 and will settle any issue that you might stumble upon within less than 60 minutes after the tech support ticket submission. In most instances, an answer will be provided to you in less than 20 minutes.