Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 1–hour response warranty for each support ticket or email that you submit to our help desk staff. We will rapidly reply to all standard inquiries and forward the matter to our server admins in case any additional assistance is needed. If you order the Managed Servers package, we’ll complete any of the included server management tasks at a time that has been discussed with you preliminary.
An Exceptional Client Care Service
Should you need help while using our Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, you can get in touch with our tech support staff at any moment through the ticketing system. Plus, should you require assistance administering your dedicated web hosting server, you can order our Managed Servers package, that includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard disk drive storage space, etc.
A User–Friendly Help Area
Our Control Panel was preinstalled for every dedicated web hosting plan. Among its characteristics is a very convenient integrated knowledge base that will walk you step by step on how to use it. Most help articles also video versions which show all the operations that you can perform in a very illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Control Panel section.