You will find lots of shared hosting providers on the market today, still the majority of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you can get via this particular method of communication will vary based on the service provider - a few of them provide expert telephone support, many others offer general and customer support only because some matters are more time-consuming and it would be easier to be resolved via a trouble ticket, especially when the situation has to be escalated. Still, it's good to find that you can get in touch with your website hosting provider since there are plenty of small-scale problems that can be managed effectively and in a very timely manner with a phone call, not mentioning that you can get additional info about the services before you become a client.
Phone Support in Shared Hosting
We believe that the option to speak with a live representative is very important, for that reason we have three support lines around the globe (Australia, USA and UK) and you're able to contact us over the phone for 14 hours a day. In case you consider buying one of our shared plans, for example, you have the option to call us and find more about our services prior to ordering so as to ensure that we do meet all the system requirements for your sites. After your purchase, you will be able to get in touch with us about any sales and / or billing difficulties you may have, or get any type of general or basic tech info you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you want to learn more about our packages, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex troubles could require a support ticket to give time to our tech support team to analyze, we can help you with many technical questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have a global number where you can get in touch with us.