If you’ve ever got any enquiries about the web hosting service or if you encounter a problem with your websites, you’ll need to contact the web hosting company’s customer support team. It may not matter how quickly they’ll reply when you've got a query of a general nature, but an issue like a misapplied web app update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperative. If you offer goods or services online, any outage will influence your site damagingly and you can lose current or potential visitors. Lots of hosting providers, primarily resellers, handle support tickets and emails within 24 hours, but in the electronic space that’s much too long, as visitors will hardly ever come back to a site that’s not functioning correctly over a prolonged span of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to get an answer to an email or a tech support ticket. No matter when you contact us, we’ll assist you within only one hour with any technical and sales enquiries you may have. In fact, our actual reaction time rarely surpasses twenty-thirty minutes. Since we’re working 24x7, you’ll always get support in a timely manner and we understand just how essential this is in the Internet age. Shortly after you contact us, we’ll reply to your queries. In case you encounter any technical issue, we will rectify it instead of you, or we’ll provide you with all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of just how critical it is to obtain quick assistance, we promise that you will never need to wait for more than one hour to receive a response to any support ticket that you send via your semi-dedicated server CP. As a matter of fact, you’ll seldom have to wait around for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Besides, our customer and tech support team will be at your service 24 hours a day, which goes to say that even in case you open a ticket during national holidays, you’ll invariably get an immediate response, which will contain the answer to a query, the solution to a predicament or the information needed to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to spend a whole day hanging around awaiting a response like you would with a lot of other web hosting providers.