A live chat is one of the many methods of communication provided by some hosting providers as a part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This way of communication is quicker as compared to a support ticket and it makes it less likely to misunderstand or misspell anything compared to a telephone call with an agent. In addition, when the issue that you have needs some time to be reviewed and dealt with, you will be able to do something different meanwhile rather than just waiting, as you would have to do when you call. Also, you can use a live chat support service without spending a dime as long as you have web accessibility even when your web hosting supplier is situated in another country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for all of our shared plans, we've live chat support which is online every single day, even on holidays. You can get in touch with us no matter if you already own an account or not, since we can support you with all sorts of things, ranging from supplying you with common information regarding our solutions if you aren't our client yet and you're thinking about obtaining one of the plans, to assisting you with creating an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, which means that you'll have to employ the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, so whenever you have any questions for our Linux semi-dedicated servers, you'll be able to contact our customer support team at any time regardless if you've already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and issues, still we are able to help you with quite a few technical questions as well. We can help you choose the optimal plan for your websites in case you don't have an account yet, we can reply any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done in a timely manner since our live chat service is available all day long, every day. Every time you require support, you can chat with a representative and save a lot of time.