There are a number of ways to contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you choose is a ticketing system. It is the least complicated correspondence channel for a variety of reasons. In the event that no customer care team representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. Besides, you can copy/paste extensive pieces of information without needing to worry about typing mistakes, and if a specific problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the exact same location, so each party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you have to provide info or to adhere to instructions, you’ll need to use no less than 2 different admin dashboards and this number may increase if you desire to manage multiple domain names. Furthermore, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared plans is not separate from the web hosting account. It is included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just several mouse clicks, without ever signing out of your web hosting account. The ticketing system offers a quick-search field, which will help you track the status of practically any trouble ticket that you’ve already sent, if needed. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to resolve a particular problem even before you actually send a ticket. The ticket response time is no more than 1 hour, which goes to say that you can obtain prompt assistance at any specific time and in case our client support staff recommends that you should do something within your account, you can do it immediately without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to contact our customer care team members, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform like you’ll have to do with most web hosting companies on the market. Our integrated ticketing system will enable you to post a new ticket without any difficulty and to look through older tickets using a smart search filter. Besides, you’ll be able to browse the relevant knowledge base articles that our system will offer you on the basis of the category that you choose for your new ticket. You can carry out all the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which suggests that if you stumble upon any difficulty or have an enquiry, you can touch base with our technicians and solve the issue at hand in less than 1 hour using a single support platform.