Being able to get in touch with your shared hosting supplier when you have any kind of questions or experience any troubles is quite important and how fast they will respond and react is often crucial, in particular when your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are also a quick way to recognize actual providers from resellers. The latter usually respond just to emails or support tickets and you will have to wait for a day or even more to get a reply. When the trouble needs a couple of replies, you'll end up losing days so as to have a simple problem solved. When you use the services of a legitimate and reliable web hosting provider, you'll be in a position to contact the support team anytime and receive an instant response no matter what the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All our shared plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions before you make an order or you're an existing customer and you have any kind of question or a issue, you'll be able to contact us any time, including holidays and weekends. We have many channels to contact us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any troubles which need extra time to research and fix. In contrast to a number of other web hosting service providers, our trouble tickets come with a guaranteed maximum reply time of only one hour, which means that regardless of what your issue is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we supply come with 24/7 customer and technical support, therefore no matter what issue you have, you'll be able to contact us and we will assist you straight away. Our guaranteed response time for any e-mail or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; typically the response time hardly ever is more than twenty minutes. We also provide phone support with a couple of local numbers around the globe as well as a live chat, so you will be able to get in touch with us and find more details about our services even if you do not have an account yet. We can help you with nearly any question or a difficulty you have - payment methods, plan features, e-mail configuration, hosting account settings, and so on. If you use our services, you will not ever encounter a situation where you should wait for a couple of days to get a problem resolved like you have to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. When you are a current customer and you need assistance with a technical issue which requires more time to investigate or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail and we will handle the trouble and send you a reply within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, yet for most issues it takes less than half an hour to receive support. The support service covers your VPS and all pre-installed software it features, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will enjoy quick support when you obtain a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result every time you open a support ticket through your billing account or you send an email about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires a longer period of time to be resolved or in case it has to be given to our administrators, because it's a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.